Delivery and Returns
We are taking a short break from the 23rd July - 31st July 2018. The website will remain open for orders but any orders placed after Friday 20th July and onwards will not be started until our return. Therefore our usual turnaround of 5-7 days will not commence until the 1st August 2018.
Our turnaround is 5-7 working days (excludes weekends and public holidays) and we notify you once your order has been shipped and then please allow for shipping time based on postage option selected.
The below shipping options will be available at checkout:
|Standard Royal Mail 1st Class||1-2 working days||£2.00|
|Signed for 2nd Class||3-5 working days||£4.00|
Have a treat on us :) Standard Royal Mail 1st Class is free if you spend over £35 in one transaction (not to be used in conjunction with any other offer).
If you have not received your parcel in the time frames noted above then please allow a further 7 days for postal delays. If your order has still not arrived then please contact us and we will do our utmost to help.
If standard royal mail option is chosen then unfortunately we will not be liable for any lost parcels in transit.
If your country is not listed please send us a message to enquire about shipping prices.
|Europe||£5.00||5-7 working days + turnaround|
|USA/Canada/Asia||£6.00||7-10 working days + turnaround|
The above options are a standard service and can not be tracked. international tracked is £10 and a tracking number will be provided.
Free shipping is available on orders over £60.
Refunds, returns or exchanges
Due to the handmade nature of our products please allow for slight variances to those you see in the pictures.
We do not offer returns/exchanges on custom items unless faulty.
If you wish to return/exchange an item please contact us and we will be happy to assist you.